Down products can be home cleaned, however this is a difficult and time consuming job as the drying process can take several hours. We recommend taking it to a professional cleaner who specializes in down. It is important to wash your items with a down specific soap. Never use liquid detergents or fabric softeners, as detergents may leave residues that will not rinse out and may wash away the natural oils of the down.
Before washing your down jacket brush off any loose mud or dirt. Do up any zips or velcro and close any flaps. If possible turn the jacket inside out. Do not wash your jacket in a top loading washing machine; the centre agitator could damage your jacket. Make sure the detergent compartment of your washing machine is clean of any detergent or softener. Set the washing machine to a cold wash on a delicate cycle. Set the machine to rinse a few times on the slowest/longest spin cycle to ensure no cleaner residues are left in the down.
A down jacket should not be air dried. Not only will air drying take a very long time there is more risk of the feathers clumping together and the jacket starting to smell. Down jackets should be tumble dried at a low heat. Do not be tempted set the drier to a high heat as you risk melting the seams and outer shell fabric.
Adding tennis balls or similar into the drier stops the feathers from clumping together and helps to re ‘fluff’ the down. To prevent clumps of down forming you can remove the jacket every now and then from the drier (hold the jacket flat and not at one end) and fluff. Ensure the jacket is 100% dry.
ALL down jackets with thinner Pertex fabric or ribbed stitches WILL lose some down. It may seem like a huge problem visually, but the down you see is actually a tiny proportion of the overall fill. Make sure protruding feathers are pushed back into the garment and not pulled outwards. This will prevent smaller holes being enlarged. Secondly on a cold heat give your beloved jacket a fluff up in the dryer for around 10 mins. *DO NOT USE ANY HEAT* this will open the feathers out, making it more difficult for them to pass through the seams.